Supply
Chain IT Infrastructure Services
CatalystCare IT Manager comprises a suite of customized
services available to customers wanting to better leverage
or even outsource the management of their supply chain
IT infrastructure. Because each client has different needs,
Catalyst collaborates with IT management to determine
the right level of hands-on support and the right mix
of dedicated and temporary resources, both on-site and
on-call. |
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Full-time,
On-site Support.
Catalyst builds and trains a full-time team of experts
to serve as our client’s IT staff and gives them
complete day-to-day control. The team’s responsibilities
could include WMS application support, extended IT WMS
support for the WMS and its associated tools (Material
Handling Equipment, etc.), and general IT support for
servers, networking and other needs. |
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Temporary
On-site IT Resource Augmentation.
Sometimes customers prefer to handle most IT management
requirements on their own, but would like a little extra
assistance during critical periods. Catalyst accommodates
their needs by offering experts on a temporary basis to
help with system upgrades, bringing new facilities online,
retooling for new distribution strategies or other IT
changes in the supply chain. |
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Remote
IT Management.
Once a system is up and running, it needs periodic maintenance
to maintain high-performance productivity and efficiency.
Catalyst can organize regular maintenance schedules designed
to service the hardware, software, networks and other
components of a client’s system. These services include
system tuning, disaster planning and recovery, and proactive
transaction and data analysis. |
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Value-add
IT Consulting from Dedicated Experts.
The more extensive a client’s supply chain operations
become, the greater their need for a strong bench of experts
they can count on for the right answers. For these customers,
Catalyst will create a customized Center of Competency
staffed with experts knowledgeable about their systems,
technology development trends and their specific business
objectives. These dedicated resources would be available
“on-call” to offer strategic counsel, resolve
problems and help customers plan and design multi-site
supply chain IT projects. |
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